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Save here, lose there... what matters is total cost. Not knowing this can be devastating.

Learn the Science behind the Art of Running a Business

Find the Meaning in Spreadsheet Reports

with Excel, Google Spreadsheets or Numbers (or just a Pencil and Paper)

All our communication classes and more, to invigorate communication

Respond, and Be Listened To

It's not what you think you said, but what is understood.

It's not what you say but what others understand that matters.

Often Mentioned, More Often Forgotten

The Power of Agreed Upon in Advance, Operational Definitions